Over time the corporate perception and business reality of the role of technology has evolved from a cost of doing business to an essential ingredient to commercial success. At Unitiv we understand this, which is why our approach begins with a thorough grasp of the business objectives which are driving the technology needs of our customers. With this firmly in mind we can begin to help guide our clients to an efficient and effective outcome.
Building on our past has paved the way to our future. Our goal is not a single engagement with our customers, it is to develop a long-term relationship in which Unitiv becomes a competitive advantage for their business. We deliver on that promise by focusing on our customer’s success and supporting them 24 hours a day, 7 days a week, 365 days a year.
The needs of our customers continually change as do the technologies that enable the successful performance of their businesses. One constant is Unitiv’s investment in relevant expertise in technology, engineering, and support.
The majority of our people have over 20 years of experience in the industry. Their tenure and knowledge gives us stability and insight, enabling us to be a more reliable and valuable resource for our clients in both anticipated and unforeseen business situations.
Our expertise spans a wide range of leading edge technologies enabling us to be a credible source of objective information. Our clients count on us to clear out the clutter and to direct them to the best solution to fit their needs and business. This transfer of knowledge saves our clients time and money, and delivers a competitive advantage.
The delivery of unequaled customer services both pre and post-sale has been an integral part of Unitiv since our inception. Our goal was to create a concierge experience that would differentiate our company. Instead of just being a business necessity, we saw the support experience as an opportunity to build lasting relationships with our customers. We have been successful in achieving that goal and what we have built is an offering based on our unique technology and methods
The Intelligent Help Desk is a premier first-call support program built on Unitiv’s proprietary customer-service platform. A platform developed specifically to deliver world-class, exceptional support to Unitiv’s user community. As a telephone and web accessible support service center, the Intelligent Help Desk provides a single point of contact for technical support and trouble resolution for all major technology vendors 24 hours a day, 7 days a week.
Uniting Business with Technology
Unitiv offers services that unite business with technology through IT solutions that include Cloud Computing, Data Management, Support Services, and Professional Services —all supported by Unitiv’s Intelligent Help Desk.
We maintain strong partnerships with some of the world leaders in the IT industry. Whether your needs are hardware, software, network, services, or support, Unitiv provides services and support around those requirements. Through our core expertise and industry experience, Unitiv can bridge the gap between your people and technology creating productive and profitable enterprise IT solutions.
IT Solutions Provider
Unitiv, Inc. is a professional provider of enterprise IT solutions. Headquartered in Alpharetta, GA, Unitiv delivers its services, solutions, and support nationwide in the continental US.
Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations.