Q.Currently I’m with another business partner, so why would I engage Unitiv?
A.We can offer you enterprise IT solutions that include:
- Multi-Vendor Support
- Server Infrastructure
- Storage Infrastructure
- Disaster Recovery Planning
- Network Performance Optimization
These solutions are supported by Unitiv’s Intelligent Help DeskTM.
Plus, we offer a premier first-call support program for most major technology vendors’ hardware and software built on our proprietary customer-service platform, offering world-class support to our user community. We add value by:
- selecting technologies that meet your technical and budgetary requirements
- transferring knowledge to save you time and money
- providing resources that you need to be successful in today’s global economy.
Q. I work directly with my vendor(s) to resolve issues. Why would I engage Unitiv to do this?
A. We offer Multi-Vendor Support through our Intelligent Help DeskTM, which provides the rapid-response, multi-vendor support you need in today’s heterogeneous environment. Here are the benefits:
- Reduce vendor management complexity with a single, central point of contact.
- Facilitate trouble tickets from first call to follow up.
- Access to asset inventory and call history in real time.
- Asset tracking.
- Contract consolidation.
- Software release planning and patch and bug notifications.
Q. How can Unitiv reduce our maintenance costs?
A. We can reduce your maintenance costs because we:
- free your staff to concentrate on core business issues
- resolve issues faster through our single-sourced, flexible, multi-level support
- help you to streamline the delivery and management of support services across multiple network computing architectures and information system manufacturers.
Plus, our Intelligent Help DeskTM provides you with up-to-date, cost-effective solutions that help you plan mitigation and upgrade strategies, helping you to maximize your current and future investment in system technology while advancing your business enterprise.
Q. We have someone who works full time on resolving vendor issues, why would we work with Unitiv?
A. One person cannot match the years of experience and knowledge of the technology industry that Unitiv people have—the average experience overall of our sales and engineering staff is well in excess of ten years.
As well, we provide a strategic approach to our service delivery based on three core components: People, Products, and Process. The people to advise and manage complex technical solutions; the products to design and build customized IT solutions; and the process to develop and manage post-implementation operations.
Q. I already have an accurate assessment of my maintenance contracts so why would I engage Unitiv?
A. Many of our clients believe they have an accurate assessment, but few do. Our complimentary review would provide:
- An in-depth review of all your maintenance contracts.
- A synopsis of the impact on your organization based on that data.
- Recommendations to reduce risk and to lower your costs.
Q. Would third party companies see our assets or have access to our financial information?
A. No. We are committed to our Privacy Policy, which states:
Unitiv does not collect, use or disclose personal information about its clients without the consent of its clients, except where disclosure is permitted or required by law. Unitiv will not share your personal information, without your consent, with any organization outside its partner network that would enable that organization to use your personal information for marketing purposes.
Unitiv only uses or discloses your personal information for the purposes for which it was collected, other purposes you consent to, or as required or permitted by law.
Q. What makes your solutions different from my current business partner’s?
A. Unitiv’s difference lies in its approach, programs, and track record:
- We offer a premier first-call support program for most major technology vendors’ hardware and software.
- For seven consecutive years, an audit from a top technology vendor has given us a 100% rating for the quality of our service and support.
- The quality of our first-call support program has exceeded industry averages for maintenance contract renewals by significant margins—frequently exceeding 40% above IDC reported estimates.
- Our experience and knowledge of the technology industry is exceptional—many of our people have over 20 years in the industry.
- Our experience and knowledge gives us stability and insight, allowing us to stay the course with our clients during times of economic turmoil.
Q. Can you provide testimonials?
A. Yes. We have many testimonials we can give you, some of which can be viewed on our website!
If you have any more questions you’d like answers to, we’d be delighted to respond to them. You can contact us by clicking here.