Intelligent Help Desk Blog

6 Easy Ways to Lose Customers

5 Ways to “Rev-Up” Your Customer Service

5 Rules Every Customer Service Company Needs

5 Facts Your Staff Needs to Know about Customer Service

Understanding CRM and How to Use it to Your Benefit

Turning Customer Complaints into Gold

12 Tips for Hiring Stellar Customer Service Staff

The Art of Follow-Through

How to Handle the Fickle Customer

Good Customer Service is Personal

Break Down the Techno-Jargon to Improve Your Customer Service

5 Reasons Customers are Difficult

Value of Proper Body Language & Active Listening in Customer Service

The Worst and Best Customer Service Phrases

Keeping Employees to Keep Customers

Unitiv’s Annual “Build-A-Bear for Bert’s Big Adventure

How Well do You Know Your Customer?

5 Fabulous Team Building Activities for Your Customer Service Staff

Customer Service Essentials

Great Ideas for Providing Superior Customer Service

Role of Effective Communication in Improving Customer Service

The Golden Rules of Customer Service for Loyal Clients

Are You As Customer-Centric As You Claim To Be

Importance of Building a Customer Focused Culture

4 Good Practices in Customer Service

Why Customer Service Is Vital for Business Growth

Important Soft Skills For A Customer Service Career

5 Ways To Boost The Lifetime Value Of Your Customers

5 Tips to Help Build Customer Loyalty

5 Customer Service Goals to Take Your Business to New Heights

10 Keys to Flawless Customer Service

Dive Into Understand The Significance Of Customer Satisfaction

Can Improved Communication with Customers Improve Their Experience?

Tips and Tricks to Take Customer Service to the Next Level

Learn The Tricks To Engage Customers With Your Brand

What Customer Services Skills Do You Need to Handle a Large Client Base?

How Customers with Bad Customer Experiences Can Make it Even with You

Tips To Enhance Your Crew’s Customer Service Skills

Email Etiquette for Effective Customer Service

Customer Services Tips To Try Right Now

The Statistic Trend in the Social Customer Service Market

How To Improve Skills Of Your Customer Service Team

Top Trends in Technology that Form a Link between Higher Education and Customer Service!

Tips to Develop Superior Customer Service

Rules To Ensure Good Customer Service

Give Your Customer Service The Wow Factor!

The Biggest Customer Service Tips for Organizations

Customer Service for a Niche Business

Secret Tricks to Help You Deliver Better Customer Service

What Kind Of Customer Service Do You Offer?

Prompt Response - An Essential In Customer Service

The Important Commandments of Customer Service

4 Highly Effective Customer Service Improvements

The Top Customer Service Trends this Year!

Customer Service Skills Essential For Every Employee

Show Appreciation to Your Loyal Customers through Exemplary Service

Should You Outsource Your Call Center Services?

Eye Catching Customer Service Quotes

Personalized Customer Service - Taking It To the Next Level

Keeping Your Customers Engaged with Proactive Customer Service

Must Know Social Media Statistics

Show Customers You Care

5 Golden Rules of Customer Service for IT Business

Training Your Staff for Top Notch Customer Service

The Massive Cost Of Bad Customer Service

The Hottest Trends in Customer Service that Start-Ups Need to Know!

Stand Out of the Crowd

Ensure Excellent Customer Service- Go The Extra Mile!

Distinguish Yourself By Maintaining Your Customer Service Edge!

Why is Quality Customer Service Important to Your Organization?

Ignoring Social Customers- Not A Wise Decision!

Customer Service- Ways to Value Your Customers

Top 10 Benefits of Quality Customer Service

Wow Your Clients With Amazing Customer Service Ideas!

Time to Evaluate Your Customer Service!

Make Clients Feel Valued With Amazing Customer Service

The Guide to Writing a Killer Knowledge Base Article

Ten Smart Tips for Offering Great Customer Service

How to Create a Support Ticket That Flags Critical Issues

Customer Service Mistakes To Avoid

You’re Receiving Customer Feedback, Great! But Now What?

Improving Customer Service with Live Chat Software

Leveraging Customer Service with Your Sales Pitch

5 Tips to Improve Customer Service on Facebook

Client Loyalty and Customer Service- Two Sides Of A Coin

An Exceptional Customer Service Experience- The Doorway To Success

Customer Service And Social Media Networks- Has The Service Become More Efficient?

Effective Customer Service: The Points that Matter

5 Ways of Knowing Your Customer Service Needs Improvement

How to Create Consistent Customer Service

Provide Excellent Customer Service by Inculcating a Customer-Oriented Culture

Tips for Top-Notch Customer Service

Customer Service Going Mobile- How Important Is It Today?

Conversing Better with Your Customers: 5 Tips to Boost Your Customer Support

Is The Customer Always Right? Insights to Tackle the Difficult Ones

Do You Really Understand What Your Customers Want?

Vine Your Way to Step Up Customer Service

Great Customer Service: I Tweet, Therefore I Am

Automated Telephone Menus Can Be Customer Friendly

Using Social Media to Boost Your Business

The Status of Online Customer Service Quality Today

The Delicate Dance between Customer Service and Cloud Security

Customer Service and the Computer: How to Anger Customers

5 Challenges Facing Customer Service Departments Today

What’s Up with Customer Service Surveys?

Customer Service Coming to an Emergency Room Near You

What We Can Learn about Customer Service from Mickey Mouse

Why Companies Need to Pay More Attention to Social Media

The Danger of Mediocrity in Customer Service

Customer Service Makes or Breaks Company Bottom Line

6 Tips for Stellar Customer Service in E-Commerce

Customer Service Training: One Part Technical, One Part Human Touch

The Customer-Centric Approach to Service

6 Best Ways to Improve Customer Service Today

How to Ensure Your Customer Service and Sales Cultures are Compatible

Job Interview Tips: How to Define Good Customer Service

5 New Year’s Resolutions to Make for Customer Service in 2014!

Redefining Customer Service in the 21st Century

Is Your Social Customer Service Working?

Reasons for Time-Consuming Customer Service Calls Identified in New Study

Where Does Customer Service Begin? At the Top, Of Course

Customer Service Jobs go High-Tech for the Holiday Season

8 Ways to Ramp Up Customer Service for the Busy Holiday Season

Cloud Companies Struggle in Service when Demand Beats Supply, Study Finds

What is Sustainable Customer Service?

The Best Customer Service Tips for 21st Century Businesses

Why Happy Workers = Happy Customers

Bringing Customer Service to Health Care

Is Faster Service Better Service?

Company Brand and Customer Service

5 Ways to Ensure Your Customers Look Forward to Seeing You

Make More Money by Ramping Up Your Customer Service

10 Questions to Ask before Hiring a Customer Service Call Center

Do Older Workers Offer Superior Customer Service?

Tips for Hiring a Customer Review Management Service

6 Ways Business Startups Can Deliver First-Rate Service

New Study Links Convenience to Customer Satisfaction

7 Incredibly Easy Ways to Improve Customer Service

10 Ways to Put Your Customer First

5 Ways to Improve Customer Service in e-Commerce

Is Self-Service Really the Best Customer Service?

Tips for Improving Customer Service on the Go

5 Ways to Improve Customer Service Instantly

Reducing Friction in Customer Service for a Better Customer Experience

Companies Using Smartphones to Raise Customer Service Bar

More Tips for Improving Customer Service via Social Networks

How Six Sigma Improves Customer Service

Customer Service and Common Sense

New Survey Emphasizes the Importance of Good Service

5 Steps to More Effective Customer Service Training

The Positive Approach to Customer Service

6 Ways to Make Your Customer Service Friendlier

Study Shows Emotions Play Role in Customer Experience

6 Ways to Step up Customer Service

Why Some Companies are Dropping Social Media Service

5 Steps to Winning Customer Experiences

Go Mobile for Customized Customer Service

Need Customer Service? Strategies for Developing a Sound Service Policy

6 Tips for Improving Call Center Service

Streamlining e-Commerce for Better Customer Service

Where Customers are Going for Faster Service

10 Things to Say to Angry Customers

Should You Outsource Your Customer Service?

5 Benefits of Social Media in Customer Service

Do Your Customers Trust You?

6 Steps to Wowing Your Customers

Defining Customer Loyalty

Should You Offer Customers a Refund?

Can Your Customers Communicate with You?

Putting Your Best Voice Forward For Excellent Service

Unitiv Named as Finalist for Three American Business Awards

4 Tips for Landing a Customer Service Job

What is Customer Strategy?

How to Measure Customer Service ROI through Social Media

Why Customers Don’t Always Complain

6 Ways to Keep Your Service Employees Motivated

Unitiv Collecting Athletic Shoes in Honor of Marathon Victims

How to Create an Inviting Environment for Your Customer

4 Tips for Landing a Customer Service Job

6 Customer Service Skills You Cannot Live Without

A Return to Traditional Customer Service in a High Tech World

When Experience Does Not Equal Service Quality

5 Ways Customer Service can Make or Break a Business

5 Tips to Improve Service at Your Front Desk

Get an Outside Opinion on Your Customer Service

6 Tips for Meeting the Needs of Today’s Customer

5 Tips for More Effective Customer Relation Management

Customer Service Trends for 2013

Promoting Pride in Your Business to Improve Service

Unitiv’s Client Service Department Wins Bronze in 2013 Stevie® Awards in Four Categories

Unitiv’s Fourth-Annual “Build-A-Bear for Bert’s Big Adventure”

5 Ways to Move Beyond “Average” Customer Service

Customer Responses to Bad Customer Service

Testing Customer Service Applicants

Choosing Software for Your Live Chat

Is Customer Service the Answer to a Slow Economy?

A Guide to Using Twitter in Customer Service

5 Reasons to Use Company Name Badges

Customer Service Tips for Small Business Owners

What Is Your Customer Thinking?

Dealing With Angry Customers Online

Going Retro with Customer Service

5 Missed Customer Service Opportunities

Long Term Customer Service Strategies

Customer Service in Real Time

5 Effective Ways to Train Customer Service Reps

Give Your Customers a Reason to Come Back

5 Myths of Customer Loyalty

Are You Listening to Your Customers?

5 Easy Tips for Managing Customer Complaints

Why Small Businesses Need Social Media in Their Customer Service

Amanda Browning wins Bronze in 2012 Stevie® Awards for Women in Business

What to Look for in Customer Service Leaders

5 Ways to Create a Sublime Customer Experience

Do You Offer Different Service to Different Customers?

6 Phrases that Irritate Your Customers

7 Fabulous Ways to Thank Your Customers

7 Easy Ways to Improve Your Customer’s Experience

6 Lessons All Your Customer Service Reps should Learn

Customer Focus: Does Your Company Have It?

6 Tips for Healthier, Happier Customer Service

7 Fabulous Ways to Thank Your Customers

What is Your Company’s Service Style?

6 Tips for Raising the Bar on Your Live Chat

5 Ways Small Businesses can Offer Big Customer Service

What is Phone Etiquette? Quick Guide for Treating Phone Customers Right

5 Traits Your Phone Customers Want from You

Client Services Department Participates in a "Recipe for Change"

5 Ways to Make Customer Service a Priority

6 Ways to Improve Online Customer Service

One Can Make a Difference

Turning Customer Complaints into Gold

How to Use Direct Mail to Enhance Your Service

5 Steps to a Customer Service Makeover

Why a Customer Service Culture Matters

High Employee Morale = High Customer Satisfaction

Using Customer Service to Boost Sales

5 Steps to Building Customer Relationships

10 Steps to Top-Notch Customer Service

6 Steps to Producing a Customer Service Culture

Atlanta Rolls Out New Customer Service Plan

A Guide to Explaining Jargon – For Tech Industry Service Reps

The Benefits of Centralizing Your Support

Breaking Down Technical Talk for Your Customers

Beware Of Programmers That Carry Screwdrivers

How to Build Pride in Your Customer Service Department

Where are Your Customer Service Standards?

5 Ways To Monitor Your Customer Service

6 Ways to Create Epic Customer Service

Best Ideas for Motivating Customer Service Reps

What are Customer Metrics and Why do I Need Them?

How Small Businesses Deliver Big Service

5 Effective Methods of Difficult Customer Management

Teach Your Call Center to Handle Customer Complaints

Why Should We Care About Customer Service?

10 Steps to a Stellar Customer Experience

Bringing Customer Service into Technology

Rules of Engagement: Creating Customer Loyalty

The Basics of Social CRM

Making Your Voice Mail Customer Friendly

How to Speed Customer Service without Sacrificing Customers

Avoiding Conflict in Your Customer Service Management

How to Really Help Your Customer

Anatomy of a Customer Service Survey

8 Tips to Create Customer Service Worth Talking About

Go Team! Creating Unity in Your Customer Service Center

Wowing Your Customers in Live Chat

5 Ways You May be Chasing Away Customers

What’s Hot in Customer Service in 2012?

6 Customer Service Mistakes – And How to Overcome Them

5 Ways to Make a Fabulous First Impression

Teach Your Call Center to Handle Customer Complaints

How to Speed Customer Service without Sacrificing Customers

The Technology Works – But does it Work for Your Customer?

10 Ways to Liven Up Dull Customer Service

5 Steps to More Efficient Knowledge Management

Third Annual Client Services Build-a-Bear Event For Bert's Big Adventure

Unitiv Named as Finalist in 2012 Stevie Awards for Sales and Customer Service

5 Ways to Show Your Call Center They are Valued to Your Company

6 Tips to Easing Tensions in the Customer Relationship

Keeping the Momentum Going Strong in Your Call Center

Making Self Service Good Customer Service

Seeing Service through the Eyes of the Customer

Knowing Your Customer for Better Customer Service

Is Customer Loyalty Lost Forever?

4 Common Customer Mistakes: How to Fix them Fast

4 Tricks to Showing Hospitality to Your Customers

It’s Not Too Late! How to Transform Your Customer Service

Why is He Unhappy? The Secret of the Complaining Customer

What are the Common Characteristics of a Top Customer Service Company?

Tiny Customer Service Details that Make an Enormous Difference

The Importance of Meeting Customer Expectations (And How to Meet Them!)

Improving Customer Service: 4 Steps to Happier Customers

Are You Meeting Customer Needs or Exceeding Expectations?

5 Ways to Make Your Customers Love Your Company

Create an Attitude of Pride in Your Customer Service Department

Are You Ready for a Customer Service Makeover?

Customer Service During The Holidays

Customer Retention in 5 Easy Steps

A Recipe for Customer Service Success

5 Steps to Teaching Empathy to Customer Service Reps

10 Successful Ways to Transform an Angry Customer

Unitiv Announces Annual Toy Drive

Amp Up Your Customer Service in 7 Easy Steps

Avoid 4 Common Customer Service Mistakes before they Happen

5 Effective Ways to Engage Your Customers

6 Ways to Improve Your Customer Interactions

6 Ways to Make Your Customers Happy in a Changing Economy

Care for Your Front Line First and the Customers will Follow

5 Steps to Creating a Customer Service Culture

Tips for Effective Upselling

Five Ways to Set Your Customer Service Ahead of the Competition

5 Basic Skills Your Customer Service Reps Cannot Live Without

Set Your Customer Service Apart in Five Easy Steps

Using Your Customer Community for Customer Service

How to Differentiate Your Company with Customer Service

6 Ways to Make Your Customer More Comfortable with Your Business

Putting Your Customers on Hold without Losing Them

Creating Happy Customers Even When Things Go Wrong

Happy Staff Means Happy Customers: Motivational Strategies that Work

Improve Your Customer Service with Social Networking

Teaching Support Staff to Listen to Customers

Using Email to Build a Loyal Customer Base

Six Reasons Businesses Lose Customers

The Art of Capturing Calls for Better Customer Service

Making Customer Service Mobile

Create a Winning First Impression with Customers

Communication is the Key to More Happy Customers

Customer Service too Expensive? How to Balance Your Costs

Identify Your Customer Contact Points

5 Good Reasons to Raise the Bar on Your Customer Service

Call Routing: How to do it Right

5 Mistakes to Avoid when Dealing with Angry Customers

The Benefits of Cloud-Based Customer Service

Are Your Customers Happy? How to Know

How to Motivate Your Call Center

6 Reasons Customers Rave about a Company

Ramp Up Your Online Customer Service

Giving Customers a Reason to Come Back

Customers – What They All Have In Common

5 Steps to Effective Call Center Management

Do Your CSRs Have the Skills They Need to Succeed?

How to Keep Your Quality of Service When Business Picks Up

Effective Customer Surveys

Customer Service Needs to be Simple: Building Customer Loyalty with Convenience

Five Ways to Diffuse an Angry Customer

Customer Service or Customer Care? Know the Difference

Improve Your Customer Interactions

Transform Your Customer into Your Partner

7 Steps to Better Phone Etiquette

Using Social Media to Engage Your Customers

Listening to Employee Complaints to Improve Customer Service

7 Ways to Make Sure Your Customers Remember You

Unitiv's Intelligent Help Desk Named as Finalist in 2011 American Business Awards

Unitiv holds Pet Food Drive for Save Our Pets Food Bank

New Survey Shows Unhappy Customers Spread the Word

5 Effective Ways to Measure the Quality of Your Customer Service

Do You Know Your Customers? How to Tell

Customer Service Online: 7 Tips for Success

Price or Service? A New Report May Surprise You

Want Happy Customers? Practice Consistency

5 Ways to Grow Customer Relationships

How to Build Customer Engagement

Promote Employee Retention in Your Call Center

Is Your CRM System Right for You?

Annual Client Services Charity Event at Build-a-Bear

What Your Customer Does Not Want to Hear from Your CSRs

Using Mystery Shoppers to Improve Customer Service

Transform Difficult Customers into Happy Customers with 7 Easy Tips

The Art of the Thank You Note

The Art of Compromise in Customer Service

Understanding the Customer's Point of View

The Art of Customer Negotiation

Providing Self-Service without Sacrificing Service

Why Customer Complaints Boost Profits

Setting Customer Expectations

Moving Beyond Customer Satisfaction to Customer Delight

Five Ways to Improve Your Customer Service Culture

Customer Service is in the Details

Five Rights of Customers That Should Never be Ignored

Five Questions to Ask Customers

Educating Customers about Your Company

How Employee Morale Affects Customer Service

5 Ways to Keep Your Customers Coming Back for More

Fostering a Customer Service Culture

Educating Customers about Your Company

Communication 101: How to Talk to Your Customers

Customer Privacy: How to Protect It

Ten Characteristics of Bad Customer Service

Where Can You Improve Customer Service?

Five Ways to Motivate Customer Service Representatives

4 Tips for Rewarding Loyal Customers

Putting Yourself in Your Customer's Shoes

Why the “Little Things” in Customer Service Really Do Matter

How Are We Doing? Getting Customer Feedback

Unitiv’s Achievement in Customer Service!

How to Anticipate Customers' Needs

Yes, We Can! Turning Negatives into Positives

Is Service the Competitive Edge You are Missing?

Review of The Go-Giver by Bob Burg and John David Mann

Why Customer Service Rules Are Made to be Bent

Interview with Dennis Snow

We Are All in the Same Boat!

Six Ways to Raise the Customer Service Bar

Customer Service Find in Our Community

How Important is Reliability, Really?

Sometimes 100% Is Not Enough

Diffusing the Angry Customer

Ten Characteristics of Happy Customers

Six Ways to Make Customers Feel Important

Customer Feedback

Six Fundamental Customer Service Ideas

Practice What You Preach: The Value of Leading by Example

Minimize Recession Effects by Embracing the Service Culture

5 Steps to Building Lasting Client Relationships

Little Things do Matter!

Star Service for the Average Joe

Answering the Phone on the First Ring: A Great Way to Start the Call!

Getting “Wow” Performance from Motivated Customer Service Professionals

Treat Each and Every Client Like #1

Customer Service: What is in it for me?

Recognizing Opportunities to Shine

Five Star Customer Service

Welcome to Unitiv's Intelligent Help Desk Blog!