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Most Popular Posts
Six Ways to Make Customers Feel Important
Ten Characteristics of Happy Customers
Five Ways to Diffuse an Angry Customer
Ten Characteristics of Bad Customer Service
Answering the Phone on the First Ring: A Great Way to Start the Call!
How Employee Morale Affects Customer Service
Five Ways to Motivate Customer Service Representatives
Diffusing the Angry Customer
Six Fundamental Customer Service Ideas
Communication 101: How to Talk to Your Customers
Intelligent Help Desk Blog
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10 Steps to a Stellar Customer Experience
Bringing Customer Service into Technology
Rules of Engagement: Creating Customer Loyalty
The Basics of Social CRM
Making Your Voice Mail Customer Friendly
How to Speed Customer Service without Sacrificing Customers
Avoiding Conflict in Your Customer Service Management
How to Really Help Your Customer
Anatomy of a Customer Service Survey
8 Tips to Create Customer Service Worth Talking About
Go Team! Creating Unity in Your Customer Service Center
Wowing Your Customers in Live Chat
5 Ways You May be Chasing Away Customers
What’s Hot in Customer Service in 2012?
6 Customer Service Mistakes – And How to Overcome Them
5 Ways to Make a Fabulous First Impression
Teach Your Call Center to Handle Customer Complaints
How to Speed Customer Service without Sacrificing Customers
The Technology Works – But does it Work for Your Customer?
10 Ways to Liven Up Dull Customer Service
5 Steps to More Efficient Knowledge Management
Third Annual Client Services Build-a-Bear Event For Bert's Big Adventure
Unitiv Named as Finalist in 2012 Stevie Awards for Sales and Customer Service
5 Ways to Show Your Call Center They are Valued to Your Company
6 Tips to Easing Tensions in the Customer Relationship
Keeping the Momentum Going Strong in Your Call Center
Making Self Service Good Customer Service
Seeing Service through the Eyes of the Customer
Knowing Your Customer for Better Customer Service
Is Customer Loyalty Lost Forever?
4 Common Customer Mistakes: How to Fix them Fast
4 Tricks to Showing Hospitality to Your Customers
It’s Not Too Late! How to Transform Your Customer Service
Why is He Unhappy? The Secret of the Complaining Customer
What are the Common Characteristics of a Top Customer Service Company?
Tiny Customer Service Details that Make an Enormous Difference
The Importance of Meeting Customer Expectations (And How to Meet Them!)
Improving Customer Service: 4 Steps to Happier Customers
Are You Meeting Customer Needs or Exceeding Expectations?
5 Ways to Make Your Customers Love Your Company
Create an Attitude of Pride in Your Customer Service Department
Are You Ready for a Customer Service Makeover?
Customer Service During The Holidays
Customer Retention in 5 Easy Steps
A Recipe for Customer Service Success
5 Steps to Teaching Empathy to Customer Service Reps
10 Successful Ways to Transform an Angry Customer
Unitiv Announces Annual Toy Drive
Amp Up Your Customer Service in 7 Easy Steps
Avoid 4 Common Customer Service Mistakes before they Happen
5 Effective Ways to Engage Your Customers
6 Ways to Improve Your Customer Interactions
6 Ways to Make Your Customers Happy in a Changing Economy
Care for Your Front Line First and the Customers will Follow
5 Steps to Creating a Customer Service Culture
Tips for Effective Upselling
Five Ways to Set Your Customer Service Ahead of the Competition
5 Basic Skills Your Customer Service Reps Cannot Live Without
Set Your Customer Service Apart in Five Easy Steps
Using Your Customer Community for Customer Service
How to Differentiate Your Company with Customer Service
6 Ways to Make Your Customer More Comfortable with Your Business
Putting Your Customers on Hold without Losing Them
Creating Happy Customers Even When Things Go Wrong
Happy Staff Means Happy Customers: Motivational Strategies that Work
Improve Your Customer Service with Social Networking
Teaching Support Staff to Listen to Customers
Using Email to Build a Loyal Customer Base
Six Reasons Businesses Lose Customers
The Art of Capturing Calls for Better Customer Service
Making Customer Service Mobile
Create a Winning First Impression with Customers
Communication is the Key to More Happy Customers
Customer Service too Expensive? How to Balance Your Costs
Identify Your Customer Contact Points
5 Good Reasons to Raise the Bar on Your Customer Service
Call Routing: How to do it Right
5 Mistakes to Avoid when Dealing with Angry Customers
The Benefits of Cloud-Based Customer Service
Are Your Customers Happy? How to Know
How to Motivate Your Call Center
6 Reasons Customers Rave about a Company
Ramp Up Your Online Customer Service
Giving Customers a Reason to Come Back
Customers – What They All Have In Common
5 Steps to Effective Call Center Management
Do Your CSRs Have the Skills They Need to Succeed?
How to Keep Your Quality of Service When Business Picks Up
Effective Customer Surveys
Customer Service Needs to be Simple: Building Customer Loyalty with Convenience
Five Ways to Diffuse an Angry Customer
Customer Service or Customer Care? Know the Difference
Improve Your Customer Interactions
Transform Your Customer into Your Partner
7 Steps to Better Phone Etiquette
Using Social Media to Engage Your Customers
Listening to Employee Complaints to Improve Customer Service
7 Ways to Make Sure Your Customers Remember You
Unitiv's Intelligent Help Desk Named as Finalist in 2011 American Business Awards
Unitiv holds Pet Food Drive for Save Our Pets Food Bank
New Survey Shows Unhappy Customers Spread the Word
5 Effective Ways to Measure the Quality of Your Customer Service
Do You Know Your Customers? How to Tell
Customer Service Online: 7 Tips for Success
Price or Service? A New Report May Surprise You
Want Happy Customers? Practice Consistency
5 Ways to Grow Customer Relationships
How to Build Customer Engagement
Promote Employee Retention in Your Call Center
Is Your CRM System Right for You?
Annual Client Services Charity Event at Build-a-Bear
What Your Customer Does Not Want to Hear from Your CSRs
Using Mystery Shoppers to Improve Customer Service
Transform Difficult Customers into Happy Customers with 7 Easy Tips
The Art of the Thank You Note
The Art of Compromise in Customer Service
Understanding the Customer's Point of View
The Art of Customer Negotiation
Providing Self-Service without Sacrificing Service
Why Customer Complaints Boost Profits
Setting Customer Expectations
Moving Beyond Customer Satisfaction to Customer Delight
Five Ways to Improve Your Customer Service Culture
Customer Service is in the Details
Five Rights of Customers That Should Never be Ignored
Five Questions to Ask Customers
Educating Customers about Your Company
How Employee Morale Affects Customer Service
5 Ways to Keep Your Customers Coming Back for More
Fostering a Customer Service Culture
Educating Customers about Your Company
Communication 101: How to Talk to Your Customers
Customer Privacy: How to Protect It
Ten Characteristics of Bad Customer Service
Where Can You Improve Customer Service?
Five Ways to Motivate Customer Service Representatives
4 Tips for Rewarding Loyal Customers
Putting Yourself in Your Customer's Shoes
Why the “Little Things” in Customer Service Really Do Matter
How Are We Doing? Getting Customer Feedback
Unitiv’s Achievement in Customer Service!
How to Anticipate Customers' Needs
Yes, We Can! Turning Negatives into Positives
Is Service the Competitive Edge You are Missing?
Review of The Go-Giver by Bob Burg and John David Mann
Why Customer Service Rules Are Made to be Bent
Interview with Dennis Snow
We Are All in the Same Boat!
Six Ways to Raise the Customer Service Bar
Customer Service Find in Our Community
How Important is Reliability, Really?
Sometimes 100% Is Not Enough
Diffusing the Angry Customer
Ten Characteristics of Happy Customers
Six Ways to Make Customers Feel Important
Customer Feedback
Six Fundamental Customer Service Ideas
Practice What You Preach: The Value of Leading by Example
Minimize Recession Effects by Embracing the Service Culture
5 Steps to Building Lasting Client Relationships
Little Things do Matter!
Star Service for the Average Joe
Answering the Phone on the First Ring: A Great Way to Start the Call!
Getting “Wow” Performance from Motivated Customer Service Professionals
Treat Each and Every Client Like #1
Customer Service: What is in it for me?
Recognizing Opportunities to Shine
Five Star Customer Service
Welcome to Unitiv's Intelligent Help Desk Blog!
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