Posted on Mon, Aug 24, 2009 @ 09:13 AM
Alpharetta, GA (PRWEB) August 24, 2009 -- Unitiv announces the launch of its newly formed division IHD Services, a premier outsourced provider of customer support services. Details about the customer support service can be found online at http://www.ihdservices.com.
IHD Services is a U.S. based division of Unitiv, Inc. headquartered in Alpharetta, GA. The acronym IHD stands for Intelligent Help Desk™. Unitiv's Intelligent Help Desk™ was created in 1998 to provide call management capabilities in support of Sun Microsystems hardware and software products.
"Our primary focus from the beginning was customer satisfaction, as the callers utilizing our services were clients who had purchased products from us and we wanted them to continue to purchase products from us," stated Jeff Uhlich, CEO of Unitiv. "Our goal was to create a concierge experience that would differentiate our support from the tedious, impersonal service clients generally experience when calling manufacturers directly. Instead of being a business necessity, we saw the support experience as an opportunity to build lasting relationships with our customers. We were successful in achieving that goal and what we have built is a proprietary offering based on our unique technology and methods. We are now making this service available to other companies who seek to ensure customer loyalty through unparalleled customer support."
Today the Intelligent Help Desk™ provides services in support of 77 manufacturers, including many of the world's largest technology providers. The services offered by IHD Services include customer service call management, service delivery facilitation, maintenance contract administration, asset registration and tracking, and reporting and data analysis. These services are targeted to technology manufacturers, government and IT project contractors, and business-to-business service providers.
About IHD Services:
IHD Services is a U.S. based division of Unitiv, Inc. headquartered in Alpharetta, GA. With over a decade of experience, IHD Services is the premier outsourced provider of services facilitating the delivery and management of support for manufacturers and businesses whose products or services require first-class customer service, administration and logistics. For more information, please visit http://www.ihdservices.com.
About Unitiv:
Unitiv, Inc. is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA.
Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations. For more information, please visit http://www.Unitiv.com.
Posted on Fri, Aug 21, 2009 @ 09:40 AM
http://www.businessweek.com/ap/financialnews/D9A77JLO0.htm
Business software maker Oracle Corp. said Thursday it has received
the Justice Department's approval to move forward with its $7.4 billion
acquisition of former dot-com-era star Sun Microsystems Inc.
The deal still needs the go-ahead from the European Commission.
Clearance
by the Justice Department had been held up over questions about the
licensing of Java, a programming language that Sun invented that now
runs on more than 7 billion electronic devices around the world,
including cell phones and personal computers.
Another
potential antitrust question could surround Sun's MySQL database, an
open-source product. Some technologists worry Oracle could make MySQL a
lower priority as it tries to boost sales of its market-leading
database software.
Sun's performance had been shaky for
nearly a decade before Oracle outbid IBM Corp. for the Santa Clara,
Calif.-based company in April. IBM is one of Oracle's biggest database
software rivals, and is a major Sun rival in computer servers.
The
Sun acquisition will give Oracle more control over the development of
Java, a key technology used in its products, and also thrust the
Redwood Shores, Calif.-based company into hardware, a new area for
Oracle.
The Justice Department's approval was largely
expected. Even so, Sun shares rose 9 cents to $9.36 in after-hours
trading, moving closer to the $9.50 per share that Oracle plans to pay
for Sun. That indicates investors now see less chance of the deal being
scuttled.
Oracle's stock rose 17 cents to $22.11 in
after-hours trading, having finished the regular trading session up 16
cents to close at $21.94.
Posted on Wed, Aug 19, 2009 @ 08:00 AM
Alpharetta, GA - August 19, 2009 - Unitiv, a professional provider of enterprise IT solutions, recently announced the addition of J.D. Eller as a Senior Account Executive.
J.D. joins the Unitiv team with over thirteen years experience in consultative selling and multi-product solutions. He has strong relationships with many technology storage and network manufacturers such as Cisco, Citrix, NetApp, HP, and Symantec.
"We are very excited to welcome J.D. to our strategic sales team in Georgia. His experience in this industry with some of Unitiv's top manufacturers will be vital to the growth our business." says Chris Taddeo, VP of Sales.
J.D. adds, "Unitiv will provide me with every resource needed to ensure that my client's ever-growing needs will be met and done so with positive results. The structure and focus of the organization is what lead me to join the team."
About Unitiv:
Unitiv, Inc. is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA.
Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations. For more information, please visit
www.Unitiv.com.
Posted on Mon, Aug 17, 2009 @ 07:01 AM
Unitiv, a professional provider of enterprise IT solutions, welcomes Mike Wojke to its rapidly growing storage practice.
Alpharetta, GA (PRWEB) August 17, 2009 - Unitiv, a professional provider of enterprise IT solutions, recently announced the addition of Mike Wojke to their storage practice.
"Mike is a valuable addition to the engineering team at Unitiv. His expertise from Sun Microsystems and Storagetek have prepared him for working with a company like Unitiv that is focused on storage infrastructure solutions." says Chris Taddeo, VP of Sales.
Mike adds, "I'm excited about my decision to join Unitiv. There is a unique combination of remarkably talented individuals, flexibility and differentiating offerings in the company. This positions Unitiv to continue to be able to offer the highest level of support for our customers through the ever changing business landscape."
Mike brings to Unitiv over sixteen years of industry experience in storage engineering and storage architecture working with Fortune 500 customers. His most recent experience is with Sun Microsystems and Storagetek, where he focused most of his time as a Senior Storage Architect.
About Unitiv:
Unitiv, Inc. is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA.
Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations. For more information, please visit
www.Unitiv.com.