In The Press

Unitiv’s Intelligent Help Desk™ Named a Finalist in the 2010 American Business Awards

Posted on Fri, May 14, 2010 @ 09:35 AM

8th annual Stevie® Awards will be presented on June 21 in New York City

unitiv's intelligent help deskAlpharetta, GA  – May 14, 2010 – Unitiv’s Intelligent Help Desk was named a finalist today in the Customer Service Team of the Year category in the 2010 American Business Awards.

The American Business Awards are the nation’s premier business awards program.  All organizations operating in the USA are eligible to submit entries – public and private, for-profit and non-profit, large and small.

More than 2,700 entries from organizations of all sizes and in virtually every industry were submitted for consideration.  Unitiv’s Intelligent Help Desk will be competing in the Customer Service Team of the Year category.

The Intelligent Help Desk  is a premier first-call support program built on Unitiv’s proprietary customer-service platform—a platform developed specifically to deliver world-class, exceptional support to Unitiv’s user community.   As a telephone and web accessible support service center, the Intelligent Help Desk  provides a single point of contact for technical support and trouble resolution for all major technology vendors - 24 hours a day, 7 days a week.

“We are truly honored to be named a Finalist in the Customer Service Team of the Year category in the 2010 American Business Awards,” said Meredith Estep, VP of Client Services, Unitiv. “We would like to take this opportunity to sincerely thank our clients for their continued support of our Intelligent Help Desk as their trusted source for their support needs.  We will continue to strive to ensure that their experiences with our team exceeds their expectations each and every time!”

“This is wonderful and well-deserved recognition for Meredith and our Client Services Team,” adds Jeff Uhlich, CEO, Unitiv. “Unitiv's Intelligent Help Desk has been, and continues to be, a distinguishing source of value and satisfaction for Unitiv customers.  We are grateful for the validation this achievement represents.”

Members of the Awards' Board of Distinguished Judges & Advisors and specialized final judging committees will select Stevie Award winners from among Finalists in final judging that will continue through May 28.   Finalists were chosen by business professionals nationwide during preliminary judging in April and May.

Details about The American Business Awards and the list of Finalists in all categories are available at  

About Unitiv

Unitiv, Inc. is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA.

Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations. For more information, please visit

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at


Press Contact:
Crystal Nichols
Director of Marketing, Unitiv

Topics: Unitiv, customer service, stevie awards, intelligent help desk, american business awards