Customer Support Services are at the core of our business at Unitiv. Our proven track record of customer service success has been accomplished through our Intelligent Help Desk™ which supports every solution we offer whether it includes hardware, software, or professional services.
When it comes to maintaining your IT infrastructure, we understand that it can be complex, challenging, and expensive. Unitiv’s Customer Support Services provide you with a method to minimize costs while maximizing efficiencies in the maintenance and support of your IT infrastructure.
Unitiv’s Solution
Our solution is delivered by Unitiv’s Intelligent Help Desk™ which operates 24 hours a day, 7 days a week, 365 days a year. The Intelligent Help Desk™ provides Unitiv’s customers with a single point of contact to streamline the delivery and management of support services across multiple computing architectures and technology manufacturers.
We appreciate that your business depends on the availability of your technology so we work closely with our vendor partners to simplify processes and facilitate the delivery of services.
The Intelligent Help Desk™ Benefits include:
• Single Point of Contact
• Multi-Vendor Support
• Responsive 7 X 24 Coverage
• Asset Tracking
• Contract Administration, Aggregation, and Consolidation
• Software Release Planning and Patch and Bug Notifications
Unitiv’s Expertise
With over a decade of experience supporting enterprise data centers for Fortune 1000 corporations, Unitiv’s customer service experts have the knowledge to simplify service solutions and to provide you fast and easy trouble resolution. Our expertise will help you maximize your current and future investment in system technology while advancing your business enterprise.
Unitiv’s Intelligent Help Desk™ is fully committed with the right people, products and processes to provide you with the highest level of service and achieving an in-depth knowledge of your service and support requirements.