Intelligent Help Desk

Unitiv Customer Support

The Intelligent Help Desk is an integral part of Unitiv using our own support staff and technical analysts to provide our customers a white glove service competitors cannot match. The IHD provides both warranty and maintenance agreement support services 24 hours a day, 7 days a week. This single point of contact provides faster resolution of issues with asset management and rapid escaltion to manufactures when necessary.

Contract White Label Support Services

Unitiv's Intelligent Help Services provides customized white label Help Desk services for enterprises, associations, universities and other organizations. You can outsource all end user help services as if it were your own internal help desk or contract us for second level and specialized services. IHS can brand an exclusive web portal and telephone number for each cleint. 

 

Supported Technologies:

  • All Major Operating Systems
  • Standard Applications
  • 3rd Party or Proprietary Applications
  • Network and Printer Configuration
  • Mobile Device Configuration and Synchronization
  • Virus removal
  • General administrative tasks  
  • Custom support solutions upon customer request

Services:

  • 7 x24 Single Point of Contact
  • Phone, Email, Web, and Chat Accessibility
  • Flexible Support Options
  • Call Center Case Tracking
  • Custom Reports