Today’s rapidly changing technology creates a challenge for all IT companies: The cost invested in current infrastructure and the costs required to keep up to date, competitive and profitable.
Do you face challenges in keeping your technology up-to-date, competitive and profitable?
Our Intelligent Help DeskTM provides up-to-date, cost-effective solutions that will help you plan mitigation and upgrade strategies. It will help you maximize your current and future investment in system technology while advancing your business enterprise.
The Intelligent Help DeskTM is a telephone and web accessible support service center available for the exclusive use of Unitiv clients—24 hours a day, 7 days a week. The Intelligent Help DeskTM provides a single point of contact for technical support and trouble resolution across multiple network computing architectures and information system manufacturers.
The Intelligent Help DeskTM is fully committed with the right people, products and processes to provide you with the highest level of service and in-depth knowledge of your service and support requirements.
Setting the standard for technical support
We appreciate that your business depends on the availability of your computer systems so we work closely with our vendor partners to simplify service solutions.
You can count on the Intelligent Help DeskTM experts to facilitate resolutions on your hardware, software, network, and network interoperability to ensure successful operations of mission-critical applications and systems.
Single Point of Contact
The Intelligent Help DeskTM is your single point of contact helping to streamline the delivery and management of support services across multiple network computing architectures and information system manufacturers.
Intelligent Help DeskTM Benefits
- Single Point of Contact
- Multi-Vendor Support
- Responsiveness
- Asset Tracking
- Contract Consolidation
- Software Release Planning and Patch and Bug Notifications
Here’s what some of our clients say about us:
“The professionalism that is displayed by the Help Desk team is to be admired
and could be used as a service model for the industry. Your team members are
hand picked and groomed with acute client focus and service delivery. I cannot
thank you nough for all the support.”
— Automatic Data Processing
“The Intelligent Help Desk is always conspicuously well prepared to handle any
call we place to them. It has always been as though they were waiting just for
my call. I cannot ever remember having placed a call to the Help Desk where I
had to wait for a human experience. I’m always met with a warm and genuinely
concerned voice; your personnel are ready to go to work. They always get right to the root of
the problem and rapidly overcome any hurdles that may stand between the time
of the original call and time to resolution. I have never been involved with your
personnel on a call and not hung up and found myself saying ‘Wow!’ I must admit
that when I first started calling the Unitiv Help Desk, I was sure the freshness and
vigor of the personnel on the other end of the call would fade. Six years later, and
it’s still an amazing experience. Thank you for all that you do!”
— Harland Clarke
“Thank you so much for your outstanding service starting from the moment
you answer the phone, to the prompt action you take in opening cases, the
amazing follow up you perform. Thanks again for the great valuable service you
provide, please keep up the good work.”
— Namasco Corporation
