Managing your IT infrastructure is complex, difficult, and expensive. How do you minimize the costs of managing your IT infrastructure?
Unitiv’s Multi-Vendor Support solution provides you with a single, central point of contact for every vendor in your heterogeneous environment.
Multi-Vendor Support Benefits
- Reduce vendor management complexity with a single point of contact
- Reduce costs as your staff can instead concentrate on core business issues
- Resolve issues faster with single-sourced, flexible, multi-level vendor support
- Facilitate trouble tickets from first call to follow up
- Access to asset inventory and call history in real time
- Asset tracking
- Contract consolidation
- Software release planning and patch and bug notifications
We offer Multi-Vendor Support through our Intelligent Help DeskTM that operates 24 hours a day, 7 days a week, 365 days a year. The Intelligent Help Desk provides the rapid-response, multi-vendor support you need in today’s heterogeneous environments.
Simplified Support
We work with our vendor partners to simplify service solutions and to offer you fast and easy trouble resolution.
Rapid growth and changing workflows dictate an integrated mix of servers, storage, and software with different technologies—creating a multi-vendor environment.
In this environment it’s difficult to determine what products have failed and which vendor to contact. Plus, varying escalation procedures and service level commitments complicate your work even further.
No longer will you have to contend with unsatisfactory service providers, multiple support interfaces, processes, or inconsistent service levels between vendors.
Unitiv’s Multi-Vendor Support consolidates all your multi-vendor contracts into a single point of contact for all your IT support needs.
